Shipping Policy

Orders are processed and shipped within 2–5 business days. When new designs launch, processing may take a little longer. You’ll receive a confirmation email with tracking as soon as your order ships.

Standard shipping is free on every orderfor a limited time, to every country we ship to, with no minimum spend. There is no threshold to reach and no code to enter — it is simply free while the offer lasts.

*Limited-time offer — standard shipping is free while it lasts.

Every delivery window is an estimate, not a guarantee — customs clearance and carrier delays can extend it. The estimate that applies to your order is the one shown on the product page, in your cart and at checkout.

Once your order ships, you’ll receive a tracking number by email. Tracking can take 24–48 hours to start updating.

You can also check the latest status any time on our Track Order page.

All destinations:import duties, taxes, and customs fees are set by the destination country. These charges are not included in your order total or shipping fee and are the responsibility of the recipient — you’ll need to pay them before the parcel is released. We are required to declare the full value of all shipments, which can also affect the amount charged. If a package is refused due to unpaid duties, any return shipping and fees may be deducted from your refund.

Until your parcel reaches you, it is our responsibility — if it is lost or damaged in transit, we replace it or refund you. There is nothing to add at checkout and no carrier claim for you to file; we handle that side of it.

Report damaged shipments within 7 days of delivery and lost packages within 45 days of the order date— 90 days outside Canada and the US, where customs clearance alone can run past the 45th day — through our contact form with your order number and photos where applicable. Wrong items, manufacturing defects, and anything that’s our fault are always covered in full.

If tracking shows delivered but the parcel isn’t there, check with your building and your neighbours first, then tell us within 7 days of the delivery scan. Theft after delivery sits outside what any carrier covers, but we’ll replace one parcel per customer every 12 months — see our Return & Refund Policy.

Please double-check your shipping details at checkout — we’re unable to take responsibility for orders shipped to an incorrect or incomplete address, or for delays caused by carriers. If you spot an address mistake, tell us right away and we’ll fix it if the order hasn’t shipped.

For all shipping inquiries, email us, use our contact form, or call us.

You can also reach us through our contact form.