Return & Refund Policy

We want you to be happy with your Veldic Wearorder. If something isn’t right, you can request a return within 30 days of delivery — and if a parcel arrives damaged, faulty, or incorrect, we cover it in full.

This policy explains what can be returned, how to start a return, and how and when refunds are issued. Nothing in it limits any rights you have under the consumer protection laws that apply where you live.

An item qualifies for a return when all of the following are true:

• You contact us within 30 days of delivery.
• The item is unworn, unwashed, and unused, exactly as it arrived.
• All original tags are still attached and the item is returned in its original packaging where possible.
• You have your order number from your confirmation email.

We’re unable to accept a return when:

• More than 30 days have passed since delivery.
• The item has been worn, washed, altered, or damaged after delivery.
• Tags or original packaging are missing.
• The item is sent back without contacting us first — we can’t match an unannounced parcel to your order.

The quickest route is the returns page: enter your order number and the email on the order, choose the items, and we’ll email you a return address and label.

Prefer email? Use our contact form with your order number and the reason for the return. If an item arrived damaged, faulty, or incorrect, attach a photo — it often lets us sort things out without a return at all.

We’ll reply with return instructions and the address to send the item to. Please don’t ship anything back before you hear from us.

To minimize carbon emissions associated with reverse transit and make returns frictionless, we offer a Keep-It Eco Option for items that do not fit or where you simply changed your mind:

• Instant partial refund:Keep the item (or gift/donate it) and receive a 50% refund back to your original payment method immediately — no postage, no package drop-offs, and no waiting.
• Replacement discount: Alternatively, choose an exchange in your desired size or style at a substantially reduced replacement rate.

When you initiate a return on our portal or reply to our support team, let us know if you prefer this option and we will issue your resolution on the spot.

Where the return is because of something we did — a wrong item, a manufacturing defect, or damage in transit — we cover it in full, including the cost of sending it back to us.

For everything else, you’re responsible for the cost of shipping the item back. Please use a tracked service: we can’t refund items that go missing on the way back to us.

Standard shipping is free on every order, so there is no shipping fee for us to refund on a return.

Once your return reaches us, we inspect it and refund the price of the returned item(s) to your original payment method.

• Refunds are processed within 30 days after we receive and inspect the returned item — in practice, usually much sooner.
• We email you as soon as the refund has been issued.
• How quickly the money appears after that depends on your bank or card issuer.
• Refunds are issued in the currency you were charged. Any conversion or foreign-transaction fee your bank applies is outside our control.
• If an item doesn’t meet the eligibility conditions when it arrives, we’ll email you to explain and arrange to send it back to you.

Wrong items, manufacturing defects, and anything else that’s our fault are always covered in full— we replace the item or refund you, and we cover the return shipping.

Tell us within 7 days of deliveryso we can sort it out quickly, and include photos where you can — they often let us approve the fix without a return at all. This sits outside the change-of-mind rules above: if it’s our mistake, it’s our cost.

Until your parcel reaches you, it’s our responsibility. If it’s lost or damaged in transit, we replace it or refund you — there’s no carrier claim for you to file.

Report a lost package within 45 days of the order date— 90 days outside Canada and the US, where customs clearance alone can run past the 45th day.

If tracking shows delivered but the parcel isn’t there, check with your building and your neighbours first, then tell us within 7 days of the delivery scan. Theft after delivery sits outside what any carrier covers, but we’ll replace one parcel per customer every 12 months.

All destinations:import duties, taxes, and customs fees are set by the destination country, are not included in your order total or shipping fee, and are the recipient’s responsibility — you’ll need to pay them before the parcel is released. We are required to declare the full value of every shipment, which can also affect the amount charged.

If a parcel is refused or returned to us because those charges weren’t paid, the return shipping and any fees may be deducted from your refund. Duties and taxes are paid to your government rather than to us, so they can’t be refunded by us.

If you need to cancel or change an order, tell us as soon as you can with your order number. We can usually make changes while your order is still being prepared; once it has shipped, please use the return process above.

If we have to cancel an item — for example, if it sells out before your order is packed — we refund that item in full.

For a return, a refund, or anything else about your order, use our contact form with your order number and we’ll help.

You can also reach us through our contact form. For delivery timelines, tracking, and customs questions, see our Shipping Policy.